Frequently Asked Questions

1.800.944.6365

What is E-Services.net ?
E-Services.net is a customer portal for users of our practice management systems products. Currently, you can pay your eServices bill online through this service.
Why should I log in or create an account?
If you are already an eServices user, creating a login will allow you to manage funds on your eServices account and either make manual payments or set/update an automatic payment method.
Where do I find my Account ID ?
Your Carestream Dental account ID is located in the license information screen of your practice management system software. Use the Help, About menu option to find this information. It is labeled Customer ID or Support ID, and has the following format: two numeric digits followed by a period, followed by two or more alpha-numeric digits (such as 12.34567A).

Your account ID can also be found on your daily and monthly Account Balance Summary Reports, after the eServices account number.
How long will it take for my payment to process?
You can expect your payment to process, and your account status to be updated within 15 minutes. After that period, if your account status has not been updated, please contact our support personnel.
What is the "Recommended Payment" amount?
If you currently have a negative account balance with us, you will need to pay the Minimum Payment amount to activate your account. However, to assure continued service, we encourage you to pay the Recommended Payment amount. This will ensure that your account has enough funds available to cover future activity.
What is the "Refill Amount" ?
As you utilize our services, the available balance in your account decreases. Once your balance is depleted, funds will need to be added to your account. If you have an automatic payment account set up with us, we will debit your account to bring the balance up to the Refill Amount. This allows us to continue to process your transactions without interruption, and ensure that your account has enough funds available to cover future activity. If you wish to change your refill amount, please contact the eServices support team.
Do I need to make a payment immediately after updating my card-on-file?
Updating your method of payment sets your account information for the next time the automatic billing process runs, but it does not charge your card or add funds to your eServices account immediately. If your account is disabled because of insufficient funds and you are unable to send claims, statements or real time transactions, you can make a payment manually to enable your account right away (within 15 minutes).
I forgot my password. What do I do ?
Please contact support, and ask for your customer portal password to be reset.
What is the CVV code ?
The Card Verification Value or Code (CVV or CVC), sometimes called the Card Security Code (CSC), is a security feature for credit or debit card transactions, giving increased protection against credit card fraud. This is usually a 3 or 4 digit number, printed on your credit/debit card, separate from the card number. Please consult the following images for guidance on locating this code.
American Express Other Cards
American Express Most other cards
Who do I contact if I have more questions?
Please contact support at 800.262.8593 (option 3).